Scaled Customer Success Manager (Guadalajara)

Job TitleCustomer Success ManagerLocationGuadalajara, MexicoRole OverviewAs a Customer Success Manager at Salesloft, you will act as a key resource for valued customers, ensuring successful product adoption and retention of key accounts.
You will manage escalations, coordinate with account teams, and provide data‐driven recommendations to drive ROI.ResponsibilitiesEffectively manage immediate escalations alongside long‐term project plans.Organize workload and daily/weekly responsibilities using customer data points and situational context.Align with account teams to prioritize actions within your book of business.Pair pre‐built resources with bespoke next steps relevant to the customer and their business objectives.Leverage tools to evaluate customer utilization patterns and provide relevant next‐step recommendations.Share foundational sales engagement insights and best practices, emphasizing execution via Salesloft.Proactively reach out to customers to offer data‐driven recomme...

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