Scaled Contract Manager at HubSpot

Drive customer success as a Scaled Contract Manager at HubSpot, focusing on renewals and risk management in a fast-paced, digital-first environment. Engage with customers to ensure contract accuracy and facilitate seamless renewals.
In this critical role, you will protect retention by managing a high-volume book of business. Utilizing your fluency in Quebec French, you will identify customer health risks and guide clients through renewal conversations, ensuring clarity throughout the contract lifecycle. Expect to collaborate across teams to enhance customer experiences and solutions.
Key Responsibilities:
• Identify customer health risks and engagement opportunities
• Own renewal lifecycle from risk identification to execution
• Lead commercial conversations, ensuring clear outcomes
• Communicate effectively through various channels
• Provide actionable recommendations to enhance product adoption
Requirements:
• Fluent in Quebec French
• 1–3 years in Custo...

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