SAP PMO Analyst

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: India (Hybrid / Onsite)
: 2 – 3 Years
: Full-Time
: SAP PMO Analyst
️ : SAP AMS, ServiceNow, SLA Monitoring, Incident Management, ITIL

We are looking for a proactive and detail-oriented

with hands-on experience in SAP Application Management Services (AMS) / Support project environments. The ideal candidate should be able to monitor SLAs, manage tickets end-to-end using service desk tools, coordinate between customer stakeholders and SAP support teams, and deliver structured daily and weekly status updates.

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✅ Monitor SLA compliance for Incidents, Service Requests (SRs), and Change Requests (CRs) and trigger proactive escalations
✅ Hands-on ticket operations in service desk tools — SAPPHIRE, ServiceNow, BMC Remedy, JIRA, or SAP Solution Manager
✅ Perform real-time ticket queue monitoring and daily ticket hygiene across all priority levels
✅ Coordinate end-to-end SR and CR lifecycle from intake to closure with customer sign...

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