SAP Analyst II - Logistics Execution (EWM / IM / LE / TM)

Key responsibilities

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  Monitor ServiceNow incident queues for assigned logistics, warehousing, inventory, and transportation process areas.

  
  


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  Perform initial evaluation, triage, analysis, troubleshooting, and root cause assessment for user-reported issues.

  
  


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  Communicate directly with business users to clarify reported issues, validate business impact, and confirm resolution.

  
  


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  Perform SAP configuration changes for approved break/fix issues and minor enhancements.

  
  


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  Coordinate with technical teams when development, integration, or cross-functional SAP support is required.

  
  


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  Support testing, deployment, hypercare, documentation, runbooks, and evidence capture in line with ITIL and change management processes.

  
  

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