Salesforce Service Cloud Technical Lead

Key Roles and Responsibilities

• Lead the end-to-end technical design and implementation of Salesforce Service Cloud solutions
• Design and implement real-time integrations using REST APIs between Salesforce, middleware, and downstream systems
• Define data models, automation strategies (Flows, Apex), and system interactions for complex business processes
• Ensure scalable and performant solutions for high-volume contact centre operations
• Collaborate with business stakeholders, product owners, and external vendors to translate requirements into technical solutions
• Provide technical leadership, mentorship, and code reviews for development teams
• Drive best practices around CI/CD, code quality, security, and governance
• Troubleshoot complex production issues and implement robust monitoring and logging mechanisms
• Participate in architecture reviews and contribute to enterprise-level design decisions

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