Salesforce L2 Support Engineer

• Application Support Engineer, you will be responsible for acting as software detectives, providing a dynamic service by identifying and solving issues within multiple components of critical business systems.

• You are expected to be a subject matter expert, collaborate and manage the team to perform effectively. You will be responsible for team decisions, engage with multiple teams, and contribute to key decisions. Additionally, you will provide solutions to problems for your immediate team and across multiple teams.
• Advanced proficiency in Salesforce CRM Implementation is required. Advanced proficiency in ITIL Incident Management is recommended.
• Advanced proficiency in Amdocs CRM and Salesforce Experience Cloud is suggested.
  Handle L2 escalations and resolve complex Salesforce issues across login, data, order, and payment processes.
  Perform root cause analysis and implement preventive actions for recurring incidents.
  Troubleshoot s...

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Submit your application today and join our talented team at Unison Group.