Salesforce L1 Support Engineer (End-User Support)

Job Title
Salesforce L1 Support Engineer (End-User Support)
Location
[Hybrid]
[Nearshore / Offshore]
Experience
2–5 years in Salesforce application or CRM end-user support
Role Overview
We are looking for a

Salesforce L1 Support Engineer

to provide

frontline, end-user support

for Salesforce applications across global business teams. This role is responsible for

first-contact resolution , handling day-to-day user issues, and ensuring a smooth Salesforce experience for users across time zones.
You will be the

first point of contact

for Salesforce users and play a critical role in driving adoption, productivity, and user satisfaction.
Key Responsibilities
End-User Support (Primary)
Act as

Level 1 support

for Salesforce end users.
Handle incoming incidents and service requests via ticketing system.
Provide timely, clear, and empathetic communication to users.
Resolv...

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