Salesforce Enablement and Quality Assurance Specialist

Salesforce Enablement and Quality Assurance Specialist

This position serves as the lead for enablement and quality assurance, owning the end-to-end training strategy, program execution, and release readiness activities that drive adoption across multiple systems, including Salesforce CRM, Salesforce Commerce Cloud, and Eventbrite. The Enablement and Quality Assurance Specialist partners with Solution Development, Product, and business stakeholders to translate requirements into role-based learning, clear documentation, and validated solutions that are ready for users. The role is responsible for developing and governing a sustainable knowledge base and documentation standards, ensuring content remains accurate, current, and easy to navigate. Through functional QA testing, UAT coordination, and feedback loops based on training outcomes and defects, this role improves user experience, reduces support burden, and supports consistent, high-quality system deliv...

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