Sales Support Executive

Ready to use your customer skills in a more specialist, regulated role? If you enjoy problem solving, talking to people, and turning I want to cancel into Im glad I stayed, this could be a great next step for you. As a Policy Support Adviser in our Retentions team, youll be at the heart of protecting our client base, making sure every conversation is compliant, empathetic and commercially smart. About the role As a Policy Support Adviser, youll handle inbound and outbound contact from clients who are considering cancelling their insurance policies. Youll investigate the reasons behind cancellations, liaise with insurers where needed, and use structured objection-handling techniques to find the best outcome for the client and the business. Youll also manage your daily investigation list, ensuring agreed contact levels are met and all actions are accurately recorded in line with FCA and DPA requirements. Key responsibilities Client retention : Handle cancellation enquiries, understand cl...

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