Sales Support Associate

Ensure smooth operation of the dispatch function, as well as the collection of delivery KPIs Accountabilities

• Ensure orders are properly transferred

• Update KPI reports with dispatched Delivery CRs information

• Meet with assigned Delivery Drivers and brief on daily plan

• Review pending orders delivery report and discuss with each PSR

• Balance truck loads to ensure proper deliveries

• Perform rerouting when needed using standard process and guidelines

• Manage routing of customers assigned to his responsibility (when dynamic routing is available)

• Help to continuously improve the routing process and tools through field learning.

• Ensure asset levels are consistent with business needs and plans

• Coolers Deployment (In case of WS) Job Dimensions

• Total delivered volume

• Percentage Returns

• Productivity Targets achieved (DD call comple...

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