Sales Supervisor I

Position Overview

MCI is a fast‑growing tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across multiple industries. We operate on‑site and remote contact centers, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Position Responsibilities

As a Customer Service Supervisor, you will manage the day‑to‑day performance and development of 15–20 inbound agents. Your role includes driving results, improving processes, and ensuring a high standard of service and sales performance. You will work closely with the Call Center Operations Manager to align with company policies and goals.

Key Responsibilities

• Lead and coach a team of 15–20 inbound sales and service agents.
• Monitor performance metrics and drive improvements in productivity and quality.
• Conduct regular coaching session...

Ready to Apply?

Submit your application today and join our talented team at Mass Markets.