Sales Supervisor I

Position Overview

MCI is a fast‑growing tech‑enabled business services company that provides Customer Experience, Business Process Outsourcing and XaaS cloud technology solutions across various industries.

We are seeking experienced Customer Service Supervisors for a full‑time, on‑site position at one of our contact center locations.

Position Responsibilities

As a Customer Service Supervisor you will manage the day‑to‑day performance and development of a team of 15–20 inbound agents. You will drive results, improve processes, and maintain a high standard of service and sales performance while working closely with the Call Center Operations Manager to align with company policies and goals.

• Lead and coach a team of 15–20 inbound sales and service agents.
• Monitor performance metrics and drive improvements in productivity and quality.
• Conduct regular coaching sessions and performance reviews.
• Motivate the...

Ready to Apply?

Submit your application today and join our talented team at Mass Markets.