Job Description
Lead strategic customer initiatives as the Senior Manager of Sales Enablement with BMO in Toronto. Focus on portfolio governance and cross-journey performance for improved customer experiences.
This senior position reports to the Director of Customer Lifecycle Management & Strategy. You will be responsible for steering the success of the CLM journey portfolio, enhancing alignment and execution across various retail banking projects. Collaborate with multiple departments to promote integrated execution and achieve significant business impacts.
Key Responsibilities:
• Operationalize the CLM portfolio strategy and roadmap
• Manage governance frameworks for effective decision-making
• Oversee coordinated timelines and delivery across all journeys
• Direct initiatives that enhance customer engagement and adoption
• Create and maintain performance dashboards to track progress
Requirements:
• 7+ years experience in strategy or program management
• Deep expertise ...
This senior position reports to the Director of Customer Lifecycle Management & Strategy. You will be responsible for steering the success of the CLM journey portfolio, enhancing alignment and execution across various retail banking projects. Collaborate with multiple departments to promote integrated execution and achieve significant business impacts.
Key Responsibilities:
• Operationalize the CLM portfolio strategy and roadmap
• Manage governance frameworks for effective decision-making
• Oversee coordinated timelines and delivery across all journeys
• Direct initiatives that enhance customer engagement and adoption
• Create and maintain performance dashboards to track progress
Requirements:
• 7+ years experience in strategy or program management
• Deep expertise ...
Job Details
- Location toronto, on
- Job Type Full-time
- Category Other-General
- Posted Date June 27, 2026
- Application Deadline August 06, 2026