Sales Coordinator

Responsible for supporting the sales team by managing order processing, maintaining sales records, coordinating with internal departments, and providing excellent customer service. This role acts as a key liaison between sales, logistics, inventory, and customers, ensuring the smooth flow of information and transactions within the sales cycle.

Customer Service & Communication

• Serve as the point of contact for logistics and delivery-related inquiries from both local and overseas customers.
• Proactively communicate with customers regarding potential delays and offer alternative solutions where needed.
• Coordinate across departments (Sales, Production, Warehouse, Planning) to relay order and shipment status.
• Provide timely delivery updates and resolve complaints or issues related to logistics or documentation.

Inventory & Operational Support

• Monitor inventory availability to fulfil customer orders.
• Coordinat...

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