Sales Assistant (GS - 03052025- FTSA)

About the job Sales Assistant (GS - - FTSA)

Position: Sales Assistant
Number of hours: 40 hours/week
Time Zone: C ST

Tasks required:

Respond to customer inquiries via email, chat, and phone, ensuring prompt and accurate assistance

Assist the sales team in handling customer inquiries, providing product information, and ensuring customer satisfaction.

Address customer concerns, troubleshoot problems, and provide effective solutions in a timely manner.

Process orders, prepare invoices, and track shipments to ensure timely delivery

Stay updated on company products and services to provide accurate information to customers.

Assist customers with placing, tracking, and updating orders or resolving issues related to transactions.

Maintain detailed records of customer interactions, feedback, and resolutions in the company’s CRM system.

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