SaaS Operations Lead

We're hiring a Lead SaaS Operations (Senior Director equivalent) in Pune to be the most senior production-engineering leader in our India organisation. You will own DevOps/CI-CD (which operates SRE practices), Security, and Database Operations — leading a 4-person team with 4 direct reports and reporting to the US-based VP of Platform & SaaS Operations.

You are the daylight-hours operational anchor for production reliability, incident response, deployment, database health, and security infrastructure. You run the daily cadence, develop the team, and own production health from the India seat.

WHAT YOU'LL OWN

Production Reliability & SRE Practices
Own SLOs, on-call rotation, incident command during India business hours, and blameless post-mortem culture
Drive MTTD

Run weekly incident review and monthly SLO review with the team and US leadership
Hand off overnight incidents to the US per documented runbook; run daily handoff with US VP
DevOp...

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