S2 Team Lead (Manager) — Networks, Security & Escalations

Role Purpose

Why S2 Exists

S2 exists to protect client operations by owning the “hard problems”:

• Escalations from S1
  
• Networking reliability and performance
  
• Cybersecurity controls and continuous risk reduction
  
• Complex incident response and prevention
  
• Standards that scale across the client base
  

You make S2 predictable, measurable, and calm — even when production is on fire.

90-Day Mission

Definition of Done

By Day 90, S2 is running like a machine:

• Clear escalation rules, fast triage, and repeatable fixes
  
• Monitoring/alert discipline with reduced noise and faster action
  
• Network/security standards applied consistently
  
• Root-cause reduction: fewer repeat incidents, fewer recurring tickets
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