RQ11184 – Application Support Specialist – Senior

Ministry of Public and Business Service Delivery and Procurement
Health Services Cluster
56 Wellesley Street West, Toronto
Start Date:
End Date:
Requisition Closing Date: , 12:00 p.m.

MUST HAVES

Salesforce & SaaS Platform Knowledge

• Experience supporting Salesforce-based applications
• Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

Incident & Ticket Management

• Demonstrated ability to:
  • Manage ticket queues and SLAs
  • Prioritize incidents based on impact/urgency
  • Escalate appropriately while ensuring closure quality
  • Maintain clear, searchable knowledge base entries

Customer Support & Service Orientation

• Proven experience providing end-user support in a SaaS environment

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