Rooms Controller

**Additional Information****Job Number************Job Category**Rooms & Guest Services Operations**Location**The St. Regis Costa Mujeres Resort Cancun, CARRETERA PUERTO JUAREZ-PUNTA SAM SM 001 MZ 002 LOTE 07, Isla Mujeres Zona Continental, Quintana Roo, Mexico, *******Schedule**Full Time**Located Remotely?
**N**Position Type** Non-Management**Assign room according to guest request and preferences whenever possible.Pre-register designated guests and prepare key packets.Organize and coordinate check-in/pre-registration procedures for arriving groups.Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.Confirm reservations and cancellations.Review out-of-order rooms daily.Ensure rates match market codes and document exceptions.Verify and adjust billing for guests.File guest paperwork or documentation.Set up/process all guest check-ins/check-outs.Activate room keys.Secure valid payment.Identify any over-commitments.Perfo...

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