Returns Management Specialist

Xerox

📍 Mandaue City, Central Visayas, Philippines 💼 Full-time 🕒 Posted June 04, 2026

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Job Description

Overview:
The Returns Management Specialist is responsible for managing the end-to-end returns and claims process, ensuring timely and accurate RMA handling, coordination with stakeholders, and resolution of customer issues based on established KPIs. 
Key Responsibilities:Manage end-to-end returns and claims processing (request to credit note release)
Create and process RMAs accurately and on time
Coordinate with logistics and warehouse teams for product returns and pickups
Handle unauthorized returns by validating and resolving requests
Communicate with customers and internal stakeholders via email and calls
Resolve issues related to claims, approvals, and returns processing
Ensure compliance with KPIs (timeliness, accuracy, resolution)
Collaborate with cross-functional teams to ensure smooth operations 

Required Qualifications (Must-Have):College graduate (Bachelor’s degree ...
            

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Job Details

Location Mandaue City, Central Visayas
Job Type Full-time
Category Material Recording, Scheduling, Dispatching, and Distributing Workers
Posted Date June 04, 2026
Application Deadline July 14, 2026