Return Material Authorization (RMA) Specialist

**573092 Return Material Authorization (RMA) Specialist**
Coordinate end-to-end return and repair processes by managing customer requests, RMA creation, and product routing to ensure timely, accurate, and high-quality service outcomes.
**Your role:**
+ Manage the full RMA lifecycle from request intake through resolution, including creating RMAs, coordinating returns, and tracking repair status for small devices.
+ Serve as the primary point of contact for customers via email, providing clear, timely updates and ensuring a positive service experience without a high-volume call environment.
+ Coordinate with internal teams and third-party repair vendors to route products, monitor progress, and ensure on-time completion and return to customers.
+ Maintain accurate documentation in systems and Excel trackers, including case details, repair status, shipping coordination, and closure activities.
+ Support administrative activities related to repairs, including work order...

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