Retention Specialist – Bilingual Customer Experience

Drive customer loyalty as a Bilingual Customer Experience Specialist at Quince. This retention-focused role emphasizes personal interactions, ensuring every customer feels valued.
As part of Quince's mission to redefine retail, you’ll connect with customers across various channels to provide thoughtful and timely service. Your expertise will not only resolve issues but also contribute to building trust and improving customer experience. Quince's commitment to excellence will empower you in making a genuine impact.
Key Responsibilities:
• Take ownership of customer interactions from start to finish
• Effectively resolve issues with an empathetic approach
• Use digital tools to streamline communication processes
• Analyze customer insights for experience enhancement
• Develop product knowledge to guide customer inquiries
Requirements:
• High School diploma or GED
• Must be bilingual in French and English
• Minimum 2 years in customer service roles
• Pr...

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