Job Description
Fusion CX in Medellín, Colombia, is seeking an Assistant Manager – Retention Operations to lead supervisors and drive retention metrics. This role entails managing contact center operations, ensuring consistent delivery of KPIs and customer experience. The ideal candidate will have 5+ years of contact center experience, excellent communication skills, and a solid background in team management. You will work in a high-accountability environment influencing performance and business outcomes to ensure growth and operational excellence.
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Submit ApplicationJob Details
- Location medellín, antioquia
- Job Type Full-time
- Category Operaciones y administración de empresas
- Posted Date June 28, 2026
- Application Deadline August 07, 2026