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Retention Officer at Old Mutual

Confidential
📍 Ghana, Ghana, Ghana 💼 Full-Time 🕒 Posted June 24, 2026
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Job Description

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, across many products and processes.

Duties & Responsibilities

  • Support the execution of retention initiatives. Deals with clients via telephone in adherence to procedural, productivity and quality standards.

  • Strong support role involving sharing information and convincing client of appropriate course of action for resolution of queries.

  • Exercises persuasive skills in guiding clients towards a solution.

  • Takes inbound or makes outbound calls, effecting outbound calls in accordance with predetermined schedule.

  • Finalises calls at point of contact where possible.

  • May escalate more complex queries appropriately.

  • May act as mentor to less experienced Agents.

  • Fully multi-skilled across products and processes.

  • May be required to stand in i...

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    Job Details

    • Location Ghana, Ghana
    • Job Type Full-Time
    • Category Information and Record Clerks
    • Posted Date June 24, 2026
    • Application Deadline August 03, 2026