Retail Supervisor

Essential Duties and Responsibilities



A. Customer Care



Provide guidance to all advisors on retail SOPs and customer service standards.

Initiate and manage every interaction with a customer by providing an outstanding service ensuring that consistency and the highest professional standards are maintained at all times.

Understand a customer's health condition, lifestyle, habits and requirements; and ensure that the customer's health remains the focus when answering queries and/or providing product information and benefits.

Ensure that irate customers are treated with respect, and complaints and/or inquiries are handled with the highest level of professionalism making certain that only necessary information are disclosed.

Document and forward to Customer Manager and concern department on product requests and service feedback given by customers.



B. Sales Achievement



Train advisors on best sales and mark...

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