Retail Operations Manager (Sales and Manpower)

Key Responsibilities

• Store PIC Updates: Ensure all store PIC (Person-in-Charge) records are accurate and regularly updated. Coordinate with HR and Operations to maintain up-to-date reporting structures.
• Over-Hiring Control: Monitor and flag over-hiring instances across stores. Implement corrective actions and coordinate with Area Managers and HR for follow-up.
• Headcount Optimization: Review manpower allocations store-by-store to ensure alignment with business needs. Recommend headcount changes based on store size, sales, and operational demands.
• Sales & Manpower Analysis: Analyse store sales performance, salary ratios, and staff turnover trends. Study staff turnover patterns and identify root causes for improvement.
• Sales Drop Investigations: Conduct audits and deep-dives on stores experiencing significant sales declines. Coordinate with relevant departments to identify and resolve underlying issues.
• Target & Sched...

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