Retail Operations Manager

Position :
Retail Operations Manager

Job Location :
Nairobi (Kenya)

Job Responsibilities

• Oversee end-to-end operations of 50 retail stores in Kenya and 3 stores in Uganda
• Ensure achievement of sales, revenue, and profitability targets across all stores
• Drive consistent implementation of company policies, SOPs, and retail standards
• Lead, mentor, and monitor Store Managers and regional teams
• Ensure high levels of customer service and brand experience
• Monitor inventory, stock movement, and loss prevention controls
• Coordinate with supply chain, finance, HR, and merchandising teams
• Analyze store performance, KPIs, and prepare operational reports
• Implement process improvements to enhance efficiency and reduce costs
• Support new store openings, expansion, and operational rollouts

Reporting To :
Directors

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