Retail Excellence Manager

The Retail Excellence Manager is a core operational role responsible for end-to-end retail operational standardization, execution optimization, field coaching, budget control and retail capability building across all boutiques in APCN. This role bridges HQ strategies and local store execution ensures consistent brand experience, operational efficiency and sustainable retail business growth. The position report to Retail Director.

Key Responsibilities

• Retail Operation Standardization — Cascade HQ/global brand standards into local stores; co-develop and continuously update SOPs covering grooming, visual, stock, rostering, uniform, sales protocols and daily boutique operations.
• Compliance & Store Coaching — Monitor full compliance with the Retail Operation Manual, identify operational gaps, and coach store managers on problem-solving, corrective actions and structured stor...

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