Response center engineer i

Prime System Solutions

📍 johannesburg, gauteng, South-Africa 💼 Full-time 🕒 Posted June 22, 2026

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Job Description

                Role Overview The Response Center Engineer is the first line of response for incoming customer issues, ensuring timely and effective resolution of tickets and queries. This level requires a high level of technical expertise combined with exceptional communication skills to deliver outstanding customer experience.  
 Experience Level Needs help often with more complex tickets; working towards independent resolution with manager guidance.  
 Key Responsibilities Reactive Support: Address incoming customer tickets and calls with guidance, providing effective solutions for straightforward issues. Escalates complex issues appropriately. Ticket Ownership: Pull tickets off the support board and follow through to resolution, seeking assistance when needed for complex problems. Communication: Maintain clear communication with clients throughout the ticket lifecycle, keeping them informed of progress. Customer Experience: Handle each customer interaction professionally, aiming for hi...
            

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Job Details

Location johannesburg, gauteng
Job Type Full-time
Category Other-General
Posted Date June 22, 2026
Application Deadline August 01, 2026