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Residential HVAC Service Manager

FactoryFix
📍 Thomaston, Connecticut, United States 💼 Full-Time 🕒 Posted June 12, 2026
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Job Description

We are seeking an experienced and motivated Residential HVAC Service Manager to lead our service department. This role is responsible for overseeing daily operations, managing technicians, ensuring high-quality customer service, and driving departmental profitability. The ideal candidate combines strong technical HVAC knowledge with leadership and organizational skills.

Key Responsibilities

  • Manage and oversee daily operations of the residential HVAC service department

  • Supervise, coach, and support HVAC service technicians and dispatch staff

  • Schedule and coordinate service calls to maximize efficiency and customer satisfaction

  • Monitor technician performance, productivity, and quality of work

  • Ensure compliance with safety standards, company policies, and local codes

  • Handle escalated customer concerns and ensure timely resolution

  • Review and approve service estimates, invoices, and warranties

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    • Job Details

    • Location Thomaston, Connecticut
    • Job Type Full-Time
    • Category Operations Specialties Managers
    • Posted Date June 12, 2026
    • Application Deadline July 22, 2026