Resident Services Manager 2

UDR is hiring a Resident Services Manager 2 to join our team at Newport Village (937 units) located in Alexandria, VA.

GENERAL SUMMARY OF DUTIES:  The Resident Services Manager focuses on the management of all aspects of customer service by creating a positive sense of community and fostering positive relationships with community residents. Position may have supervision over one direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations.  Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations.
 
SUPERVISION RECEIVED:  Reports directly to the Community Director, Senior Community Director, District Manager or Regional Manager

SUPERVISION EXERCISED:  Non-exempt status in accordance with FSLA guidelines.  M...

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