Resident Service Agent

Shift pattern: 4 days on, 4 days off.

Day shift Concierge – 0700 am to 1900 pm.

Night shift concierge 1900 pm to 0700 am.

Holiday: 23 days including bank holidays.

Primary/Key Responsibilities

• At all times ensure a constant presence remains on the main concierge desk (except where carrying out regular building checks or on agreed breaks).
• At all times provide the highest level of customer care and service, offering guidance and assistance to clients/residents in a willing and friendly manner. Deal effectively with enquiries, queries and complaints, always taking the correct action whilst remaining courteous at all times in person or on the telephone.
• The Concierge should maintain a clean and smart appearance at all times, wearing either the staff uniform (or a suit where a uniform is not provided).
• Ensure effective security of residents and the building at all times by walking the agreed patrol route re...

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