Reservations Team Lead

Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities. We aim to deliver world-class services to our internal customers in a cost-efficient manner via process harmonization, application of state-of-the-art technologies, automation and process simplification.

The Reservation Team Lead is responsible for managing the daily operations of the reservation team across voice and non-voice channels. This role ensures efficient handling of bookings, high-quality customer service, and achievement of performance targets. The Supervisor leads, coaches, and develops team members while driving occupancy, revenue, and customer satisfaction.

RESPONSIBILITIES: ...

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