Reservations Manager

• Lead, coach, and develop the Reservations team to deliver outstanding guest service.
• Ensure all reservation inquiries and bookings are handled accurately and efficiently.
• Drive room revenue through effective inventory management and upselling strategies.
• Monitor booking trends, forecasts, and market demand to support business objectives.
• Maintain reservation procedures and service standards in line with brand requirements and LQA standards.
• Work closely with Revenue, Sales, Front Office, and other operational departments to optimize guest satisfaction and hotel performance.
• Ensure reservation quality assurance, guest communication, and service excellence are consistently achieved.

• Minimum 3–5 years of experience in Reservations, including leadership or managerial experience.
• Strong knowledge of hotel reservation operations, distribution channels, and rev...

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