Reservations Agent

• Have a thorough knowledge of the entire hotel services and facilities
• Answer inquiries of room rates, outlets and room locations.
• To be totally familiar with all aspects of the reservation systems
• Handle all reservation requests using good listening and communication skills to secure
• information necessary to complete a reservation
• Post advance deposits and keep accurate records of deposits.
• Process rooming lists and group blocks and indicate special requests and billing procedures
• File and process reservations correspondence, make certain all files are current and in order.
• Have knowledge of Front desk, Sales and Accounts departments and how they relate to the
• Reservations department.
• Abide by the hotels policies and procedures
• Be familiar with changes in the rates and group enquiries
• Complete daily shift task list and aid others
• To be aware of invent...

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