Reservation Officer

Key Responsibilities

• Handle all room reservations via phone, email, and online booking platforms with accuracy and professionalism.
• Respond promptly to guest inquiries, providing information on availability, rates, and promotions.
• Confirm, amend, or cancel bookings while ensuring all details are correctly updated in the system.
• Coordinate with Front Office, Sales, and Housekeeping teams to ensure smooth guest arrivals and special arrangements.
• Promote room upgrades, special packages, and add-on services to maximize revenue.
• Prepare daily and monthly reservation reports, monitoring occupancy and booking trends.
• Ensure compliance with hotel policies while maintaining data privacy and guest confidentiality.
• Deliver excellent customer service to create a positive first impression for all guests.

What we're looking for

• Diploma/Degree in Hospitality or related field.
• Fresh graduat...

Ready to Apply?

Submit your application today and join our talented team at MB VEST SDN BHD (CAPRI BY FRASER JOHOR BAHRU).