Reservation Executive

• Manage all individual and group reservation requests through phone, email, and online channels in a timely, professional, and brand-aligned manner,
• Ensure all reservations are accurately created, updated, and maintained in the system with complete guest profiles, preferences, and special requests,
• Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel services,
• Demonstrate strong product and brand knowledge to effectively upsell and cross-sell in line with revenue objectives,
• Work closely with Front Office, Sales, and Revenue Management teams to optimize inventory utilization and maximize revenue opportunities,
• Adhere strictly to company policies and procedures regarding payments, cancellations, amendments, and data protection,
• Anticipate guest needs and personalize reservations to deliver a bespoke luxury experience,
• Handle VIP, corporate, and special request rese...

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