reservation agent

Key Responsibilities:

• Handle and process room reservations via phone, email, and online platforms.
• Assist customers with inquiries regarding room availability, rates, and special offers.
• Update and maintain accurate records in the reservation system.
• Coordinate with the Front Desk and Housekeeping teams to ensure smooth guest check-ins.
• Handle booking modifications, cancellations, and last-minute reservations.
• Upsell services and amenities to enhance the guest experience.
• Provide accurate information on hotel facilities, services, and local attractions.
• Resolve any reservation-related issues promptly and professionally.
• Prepare daily reservation reports and assist in occupancy forecasts.

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Benefits:

• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave

  Ready to Apply?

  Submit your application today and join our talented team at Planet Mentari Sdn Bhd.

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