Reservation Agent

Job Purpose

This position is responsible for answering and responding effectively to all inquiries on Hotel reservations in a knowledgeable, courteous and prompt manner with the target to secure the business leads received.

Primary Responsibilities

Reservation Responsibilities

• Respond to inquiries about hotel products and services by telephone and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Understand Revenue Management strategies, up-sell and promote hotel facilities & services at every available opportunity in order to maximize sales revenue
• Determine guest needs and quote the appropriate room and rate as per requirements
• Input booking informat...

Ready to Apply?

Submit your application today and join our talented team at AccorHotel.