Representative Store Support - 22 - month contract (Winnipeg)

Requisition ID:
Career Group: Corporate Office Careers
Job Category: Store Support & Customer Care
Travel Requirements: 0-10%
Job Type: Contract
Locations: Mississauga, Stellarton, Nova Scotia; Ontario (Canada)

Position Overview: Internal Customer Coordinator – Store Support, reporting to the Supervisor, Store Support. The role handles feedback from stores and wholesale customers, ensuring satisfaction and maintaining a stores first commitment.

Responsibilities

• Support a culture of inclusion for stores, customers & teammates.
• Receive store inquiries via Salesforce Service Cloud and prioritize them based on established guidelines.
• Triage inquiries and collaborate with cross‑functional teams to resolve prompts.
• Meet or exceed key performance metrics.
• Categorize and rate inquiry types, updating them throughout resolution.
• Assign cases to the appropriate area of responsibility, ensuring proper f...

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