Representative, Customer Service and Support

APL Logistics
📍 Indonesia, Jakarta, Indonesia 💼 Full time 🕒 Posted June 28, 2026

Job Description

The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements.

  • Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met

  • Provide account with cost effective shipment plan via booking authorization

  • Book approved shipment with nominated carriers.

  • Plan consol shipments and coordinate with warehouse on cargo deliveries

  • Release non-negotiable e-FCR and BL to vendor to docs processing.

  • Receive and check docs for accuracy and completeness before dispatching.

  • Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc).

  • Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate...

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    Job Details

    • Location Indonesia, Jakarta
    • Job Type Full time
    • Category Information and Record Clerks
    • Posted Date June 28, 2026
    • Application Deadline August 07, 2026