Representative, Care Connections Member Advocate (Bilingual in Spanish) - CA ONLY

**Job Description**

**Job Summary**

Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements.

**Job Duties**

+ Schedules high-quality member appointments daily to meet departmental goals.
+ Completes assigned hand-dial lists and member research requirements with accuracy and efficiency.
+ Provides basic support and guidance to members with empathy and professionalism.
+ Participates in ongoing training sessions to enhance service quality and knowledge.

**Job Qualifications**

**REQUIRED QUALIFICATIONS:**

+ At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience.
+ High attention to detail and ability to follow member interaction scripting.
+ Flexible and adaptive ...

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