Representative, Bilingual Customer Care

Salary Range **$19.45 Hourly**

**Description**

**Shift:** Tues - Fri 7am-4:30pm


**Position Summary:** Offer exceptional customer service by providing inbound callers with expert product guidance and create a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence. Bilingual customer care representative will be required to communicate verbal and written in English and Spanish, or a language designated when hired.


**Essential Job Functions:**


1. Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
2. Reading, understanding and determining appropriate actions to be taken in Advantage system.
3. Accurately enter and update the required data in scan...

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