Description
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What You’ll Do
Customer & Stakeholder Management
Lead customer intake and case management, ensuring accurate scoping and high-quality estimates and quotesAct as the primary liaison between customers and internal teamsProvide ongoing communication on repair status, timelines, and solutionsManage scope changes, budgets, and schedules while maintaining strong customer satisfactionDeliver post-repair follow-up to ensure a positive customer experiencePlanning, Estimating & Project Management
Develop detailed repair scopes using machine history, warranty data, and technical documentationBuild accurate estimates, quotes, and work breakdown structuresDefine timelines, resource requirements, and key milestones for repairs/rebuildsLead pre-, mid-, and post-job planning sessions with service teamsMonitor progress and proactively resolve issu...