Rents Manager

• Develop, implement, and continuously improve effective arrears prevention and recovery strategies to maximise rental income.
• Monitor income performance, including current and former tenant arrears, trends, and risks, providing regular performance updates against key performance indicators (KPIs).
• Take proactive and timely action where performance targets are not being met.
• Oversee arrears collection systems and the rents call queue, resolving operational issues as they arise.
• Lead, motivate, and manage the income team through regular catchups, performance reviews, and ongoing guidance to deliver high collection performance.
• Set individual and team performance targets, carry out appraisals, and support continuous professional development.
• Identify training and coaching needs to support staff development and improve service delivery.
• Review case management and call quality, identifying risks and areas for improveme...

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Submit your application today and join our talented team at RHP Group.