Remote Support Engineer for US Client

CONNECTING 2 WORK

📍 Kochi, Kerala, India 💼 Full Time 🕒 Posted June 05, 2026

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Job Description

 Job Description 
Job Descritption
Taking ownership of customer issues reported and seeing problems through to resolution

Following COMPANY’S standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Research and identify solutions to solve the issues

Diagnose and troubleshoot technical issues.

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Properly escalate unresolved issues to Service In-charge / Service Manager

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure the...

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Job Details

Location Kochi, Kerala
Job Type Full Time
Category Computer Occupations
Posted Date June 05, 2026
Application Deadline July 15, 2026