Remote Senior Technical Services Engineer (Deep Dive)

Job Description
We are seeking a Senior Technical Services Engineer to join our Deep Dive team and serve as a technical authority for complex product escalations. This role is ideal for a highly experienced Java developer with a background in Service Oriented Architecture (SOA) who is ready to lead complex technical resolutions, elevate team capability, and drive systemic improvements across the product and support organization.

As a senior member of the Deep Dive team, you will:

Lead resolution of the most complex, high-severity product incident escalations, serving as a primary escalation resource for the team.
Troubleshoot product incidents, develop workarounds, write unit and functional tests, and write up bugs.
Perform deep root cause analysis across Java-based, database-heavy enterprise applications.
Partner with Engineering, Product, and other stakeholders to translate support insights into systemic improvements.
Solve performance incidents and m...

Ready to Apply?

Submit your application today and join our talented team at Insight Global.

Submit Application