Job Details
Remote Ops. Team Leader
Job Description
Dear colleagues,
We are glad to inform that we have a new Team Leader role open in Krakow.
Responsibilities:
Manage and coach people under direct supervision, ensuring they have the right level of technical competencies and the proper soft skills to offer effective support to the projects and to enhance effectiveness of available knowledge and training content; Develop team members through coaching and mentoring, evaluate performance; Work in close liaison with the appropriate parties, including Project Specialists and Management roles, to ensure that service delivery to the customer is of the highest standard, in accordance with Stefanini quality and project related procedures and work instructions; Reporting progress, issues and problems to the appropriate parties, giving suggestions to optimize service offered and work processes; ...