Remote L2 Customer Support Lead: Retirement Plans

Meridial
📍 Remote, Remote, Colombia 💼 Full-time 🕒 Posted June 30, 2026

Job Description

Meridial is seeking an experienced Customer Support L2 for a freelance project focused on optimizing retirement plans. The role involves overseeing a team of Customer Support Agents, ensuring operational excellence and maintaining service quality in a remote work environment.

The ideal candidate should have a strong background in customer service, excellent communication skills, fluency in English, and experience with CRM tools like Zendesk. Flexible working hours between 40-50 per week are expected.

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Job Details

  • Location Remote, Remote
  • Job Type Full-time
  • Category Reclutamiento y marketing de personal
  • Posted Date June 30, 2026
  • Application Deadline August 09, 2026