Remote Field Technician - North Carolina

**JOB PURPOSE:**

Provide excellent customer service to partners when working with users on site at remote locations and through phone support. Strong troubleshooting and analytical skills required to resolve complex issues. Develop and maintain accurate site documentation for sites that are in your assigned region. Excellent communication skills with other team members, providing technical assistance when necessary. Use of management tools for but not limited to Windows Servers and Services as well as Citrix management tools in order to solve problems and handle requests. Located in Coastal North Carolina and the Raleigh Durham area.

**KEY RESPONSIBILITIES:**

1. Independence on assigned tasks showing the technical and organizational proficiency to carry out task

2. Maintain proper documentation for assigned sites

3. Making contributions to the team for everyone’s use to better serve our customers

4. Operate as a level of escalation ...

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